Frequently Asked Questions
Everything you need to know about shopping with 401 Games.
What is the standard shipping timeframe for orders?
We process and ship orders within 1-2 business days. Standard domestic shipping typically takes 3-7 business days depending on your location.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain accessories may be final sale.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Do you offer international shipping?
Yes, 401 Games ships worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the best fit.